Volunteer Training

Trained before they're on the street.

No volunteer joins a patrol without completing an accredited training pathway. Modules are independently certified where possible, audited by the Oversight Board, and refreshed on a fixed schedule. Below is the full curriculum.

8

Required modules

44h

Minimum training before patrol

100%

PVG vetted volunteers

Annual

Recertification cycle

Required modules

Modules tagged Pre-patrol must be completed and signed off before a volunteer joins any operational patrol.

SW-101 · 3h · Classroom + assessment

Lawful patrolling in Scotland

Pre-patrol

The legal framework volunteers operate within: powers of the ordinary citizen, breach of the peace, lawful arrest limits, and the bright lines we never cross.

  • Explain the legal status of a Streetwatch volunteer
  • Identify the difference between observation and obstruction
  • Recite the prohibited acts: no weapons, no impersonation, no pursuit, no restraint
SW-102 · 4h · Accredited workshop

Trauma-informed practice

Pre-patrol

How trauma presents on the street and how our behaviour either helps or harms. Voice, posture, distance, language.

  • Apply trauma-informed principles to every public interaction
  • Recognise hyperarousal, dissociation and freeze responses
  • Adapt approach for survivors of violence, abuse and exploitation
SW-103 · 6h · Certified course + role-play

De-escalation & conflict avoidance

Pre-patrol

Industry-recognised de-escalation certification. We teach disengagement first, verbal de-escalation second, and lawful self-defence only as a last resort.

  • Demonstrate the 5-step de-escalation ladder
  • Maintain reactionary gap and safe exits
  • Withdraw a patrol from a situation without losing control
SW-104 · 4h · Scottish statutory framework

Safeguarding children & adults at risk

Pre-patrol

Aligned with Scottish safeguarding guidance. PVG scheme membership is required before this course is certified.

  • Identify indicators of abuse, neglect and exploitation
  • Apply the duty to report and the consent framework
  • Hand over to statutory services without losing the person
SW-105 · 8h · Accredited EFAW + naloxone training

Emergency first aid & naloxone

Pre-patrol

Emergency First Aid at Work plus naloxone administration. Every patrol carries a kit; every volunteer can use it.

  • Deliver CPR and use an AED
  • Place an unconscious casualty in the recovery position
  • Recognise opioid overdose and administer intranasal naloxone
SW-106 · 14h · ASIST (or equivalent)

Suicide awareness & intervention

Year 1

Applied Suicide Intervention Skills Training. Volunteers stay with someone in crisis safely until specialist help arrives.

  • Open a conversation about suicide without harm
  • Carry out a safe-for-now plan
  • Hand over to NHS 24 or emergency services with continuity
SW-107 · 3h · EDI workshop

Equality, neutrality & community trust

Pre-patrol

Why political neutrality is non-negotiable. Working in and with every community in Glasgow without discrimination.

  • Apply the political-neutrality code on and off patrol
  • Recognise and challenge discriminatory behaviour in the team
  • Patrol respectfully across faith, ethnicity, sexuality and class
SW-108 · 2h · Online module + practical

Incident reporting & data discipline

Pre-patrol

Structured incident logging, lawful intelligence handling, photography and data protection. What we record, what we never record.

  • Complete a structured incident report
  • Apply UK GDPR principles to body-worn footage and notes
  • Anonymise hotspot data before sharing with partner agencies

Recertification schedule

De-escalation refresher (SW-103R)
Annual
Emergency first aid + naloxone
Annual
Safeguarding refresher
Annual
Suicide intervention refresher
Every 2 years
Full lawful-patrolling reassessment
Every 2 years

Lapsed certifications automatically suspend patrol eligibility until renewed. Records are held centrally and audited quarterly by the Oversight Board.

Sign-off competency checklist

No weapons. No impersonation. No exceptions.

Every volunteer signs this checklist annually. A single breach is grounds for suspension; a serious or repeated breach for permanent removal and, where relevant, referral to Police Scotland.

  1. 01

    I will never carry an offensive weapon on patrol — including knives, batons, sprays, knuckle-dusters or improvised weapons.

  2. 02

    I will never wear police-style insignia, body armour, badges, or clothing intended to be mistaken for a uniformed officer.

  3. 03

    I will never claim powers I do not have, perform a 'stop', or instruct a member of the public to comply.

  4. 04

    I will never pursue, chase, detain, restrain or follow a suspect. Observe, log, report — and disengage.

  5. 05

    I will never use force except in lawful, proportionate self-defence or the immediate defence of another person.

  6. 06

    I will never livestream, post or share patrol footage publicly. Recordings are evidence handled under our data policy.

  7. 07

    I will never bring party politics, ideological agitation or anti-migrant rhetoric onto a patrol or our channels.

  8. 08

    I will prioritise the safety of vulnerable people — including suspects — above the incident, the report, or my pride.

  9. 09

    I will hand over to Police Scotland, the ambulance service, or social work the moment they arrive.

  10. 10

    I will report any breach of this checklist by a fellow volunteer to the Oversight Board, without fear of reprisal.

Ready to start training?

Applications open the training pathway. PVG membership and a vetting interview are required before any module is certified.